Refund policy

At Raise the Bar Print and Design, we pride ourselves on an exceptional level of customer service and we will always do our very best to ensure that you receive the highest quality products.

We are human of course, and things can go wrong, so in those cases we have a 30-day no quibble refund policy on any faulty goods which means you have 30 days after receiving your item to request a refund. 

Due to the personalised nature of our products all items are non-returnable unless faulty. 

If you have a problem with your order, you can contact us at store@rtbprint.co.uk. Please describe the nature of the fault and if at all possible, please also send us a photo showing the problem. We will then get back to you within 24 hours (Monday to Friday). 

You can always contact us for any ordering or product questions at store@rtbprint.co.uk.

Damages and other issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Due to the nature our products, they are personalised for every customer, so items cannot be returned unless they are faulty.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.